Expert support for every stage of your manufacturing journey
From initial deployment to full-scale operations - our engineering teams, certified partners, and managed service options keep your platform running at peak performance.
Support plans
The right level of support
for where you are
On-demand
Self-serve documentation, community forum access, and email support with standard response times.
- Documentation portal
- Community forum
- Email support
- 72-hr response SLA
Priority
Faster SLAs, live chat, named support engineers, and quarterly review calls with your account team.
- Everything in On-demand
- Live chat & phone
- Named support engineer
- 8-hr response SLA
- Quarterly business reviews
Dedicated
Embedded Emithran engineer within your team, custom SLAs, on-site visits, and 24/7 critical support.
- Everything in Priority
- Embedded engineer
- On-site visits
- 1-hr critical SLA
- 24/7 coverage
- Custom integrations
Need help?
Our ecosystem of engineers and certified partners can help you find the right solution, integrate faster, and stay agile.
On-site engineering support
We deploy our engineers directly to your facility - working alongside your team on the floor, resolving issues hands-on, and continuing remote support through the Emithran platform.
Talk to our teamPriority support
Access a dedicated support channel with SLA-backed response times and direct escalation paths for critical production issues.
View support plansImplementation partners
Work with certified Emithran partners for full-stack deployment, process mapping, and system integration across your facility.
Find a partnerTechnology integration
Connect Emithran to your existing ERP, MES, or SCM systems through our verified technology partner ecosystem.
Browse integrationsManaged services
Accelerate deployment and adoption with our in-house professional services team for custom configurations and go-live support.
Learn moreGet started today
Ready to deploy with confidence?
Talk to our engineering team to find the support plan that fits your scale, timeline, and integration complexity.